Friday, December 02, 2016

List of One-Stop Service Center for Overseas Filipino Workers

Last August 15, 2016, the Department of Labor and Employment (DOLE) has launched the first one stop service center for overseas Filipino workers (OFW’s) in the country. This service center will simplify government frontline services to be more accessible to Filipinos who are currently working or planning to work overseas.

One Stop Service Center for OFW’s (OSSCO) is seen to reduce transportation expenses of OFW’s and shorten the processing time of their documents also these will provide them the facility for obtaining their requirements for their efficient deployment.


According to the Department of Labor and Employment Secretary Silvestre Bello III, when a document, like an application for a permit or any document, comes to an office, the document has to be acted upon within 72 hours. A total of 14 representatives from various government agencies with services relevant to the OFW’s positioned inside the One Stop Service Center for OFW’s.

This action is in response to the directive of President Rodrigo Roa Duterte to make it easier for the OFW’s to avail the services of the government.

Aside from making available to OFWs information on their respective programs and services and responding to queries of clients, the various government offices’ services to OFWs are as follows:

1. Department of Foreign Affairs (DFA)
 - Passport Services
 - Passport Validity Extension for Balik-Manggagawa (vacationing workers)

2. Overseas Workers Welfare Administration (OWWA)
 - Processing of OWWA Membership/Renewal of Membership

3. Technical Education and Skills Development Authority (TESDA)
 - Assistance for Competency Assessment
 - erification of Certificates and Special Order
 - Assistance for Replacement of National Certificates (NC)/ Certificates of Competency (COC)
 - Training Assistance and Scholarship Program

4. Professional Regulation Commission (PRC)
 - Issuance of Professional License

5. Maritime Industry Authority (MARINA)
 - Issuance/ Revalidation of Seaman’s Book

6. Home Development Mutual Fund (HDMF)
 - Processing of Pag-IBIG Membership

7. Philippine Health Insurance Corporation (PHIC)
 - Payment of Philhealth Contribution
 - Member registration and updating

8. Social Security System (SSS)
 - Registration and Membership Data Amendment
 - Acceptance of Loan and Benefits Claim Applications\
 - Loan Verification and Status
 - UMID Capturing and Card Releasing
 - Response to Queries

9. Philippine Statistics Authority (PSA)
Processing and Copy Issuance of:
 - Certificate of Live Birth
 - Certificate of Marriage
 - Certificate of Death
 - Certificate of No Marriage (CENOMAR)

10. Bureau of Immigration (BI)
 - Departure Clearance Information

11. National Bureau of Investigation (NBI)
 - Issuance of NBI Clearance

12. Commission on Higher Education (CHED)
 - Verification and Authentication of School Credentials

13. Tourism Infrastructure and Enterprise Zone Authority (TIEZA)
 - Travel Tax Payment
 - Processing of Travel Tax Exemption and Reduced Travel Tax
 - Response to Queries

14. Philippine Overseas Employment Administration (POEA)
 - Documentation of Workers (Landbased and Seabased)
 - Documentation of Workers-On-Leave/Balik-Manggagawa
 - Registration of Landbased Worker-Applicants
 - Verification/Certification of OFW Records
 - Provision of Legal Assistance
 - Response to Queries

Open OSSCO Centers Outside Metro Manila:


OSSCO Baguio
Location : Baguio Convention Center, Baguio City

OSSCO Cagayan
Location : OWWA Regional Office No. 10, Cagayan de Oro City

OSSCO Palawan
Location : OWWA Regional Office 4A in Calamba City; Robinson’s
Place, Puerto Princesa City,

OSSCO Cebu
Location : SM City, Cebu City

OSSCO Iloilo
Location : Robinson’s Place, Iloilo City

OSSCO Koronadal
 Location : New City Hall, Koronadal City..

OSSCO Mandaluyong
Location : POEA ADMINISTRATION MAIN OFFICE Blas F. Ople Building, Ortigas Avenue corner EDSA, Mandaluyong City.

OSSCO Pampanga
Location: Clark International Airport Corp, Pampanga

OSSCO Tacloban
Location : DOLE Regional Office No. 8, Tacloban City

OSSCO Zamboanga
Location : OWWA RWO9 on the 3rd floor of Goodwill Center, Mayor Jaldon Street, Canelar, Zamboanga City
Office Hours: 8:00 a.m. to 5:00 p.m., Monday to Friday.
Contact : (062) 991-2785

As what Secretary said One-stop centers will be set up also in all regions spearheaded by the Department of Labor and Employment Regional Offices in coordination with the regional offices of the agencies cited above, local government units, and other partners and stakeholders.

At the OSSCO, government frontline services are made accessible to Filipinos who are currently working or planning to work overseas. It operates from 8:00 A.M. to 5:00 P.M., Mondays to Fridays.

Researched and contributed by ; Rhea Estrella
Sources : DOLE / PNA / PIA
Image credit : Rappler

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