Do you have complaints about DSWD services? Good news! The Department of Social Welfare and Development (DSWD) is open to receiving any complaint regarding its disaster response services through the Disaster Response Assistance and Management Bureau’s (DReAMB’s) e-Reklamo platform.
e-Reklamo is a web-based complaints management ticket system designed to accommodate grievances on the Department’s Disaster Risk Reduction and Management (DRRM) services. It may be accessed through the following ICT channels:
ereklamo.dswd.gov.ph website wherein each complaint is assigned a unique ticket number that can be used to track the progress and responses online. A valid email address is required to use this system.
SMS using the following syntax:
– Text DSWD<space>ereklamo<space>”Name of Complainant” <space>Location<space>”Complaint Message” and send to 3456 (any network). Each text message is charged P1.00.
The Department is closely monitoring the response efforts of local government units in order for relief assistance to reach those who were affected by Typhoon Nina, not just in the form of FFPs but in the form of other food and non-food items (FNIs), as well. Issues, in terms of relief distribution, need to be closely coordinated with local governments by the Department through its concerned Field Offices (FOs).
“The DSWD welcomes feedback from the general public on the disaster response services it provides whether it is a complaint or compliment. It is a way to gauge the quality of our services for our continual improvement, ” Felino O Castro V, DSWD DREAMB Director said. “We will also do our best to resolve these complaints, especially those that fall within our scope of work.”